Terms of Use

These Terms govern access to Brand My Inbox websites, applications, domain-email routing tools, DNS guidance, monitoring, documentation, and related services. By creating an account, approving a domain change, or purchasing a plan, you agree to these Terms and the Privacy Policy.

The contracting operator is identified as Brand My Inbox in this launch draft. Final legal entity and notice details must be inserted before paid launch.

Individual account holders must be at least 18 and legally able to contract. A person acting for a company, school, institution, domain owner, or client confirms authority to bind that organization and control the submitted domains.

Minors may use an institution-managed service only where the institution has the authority, notices, permissions, and parental or guardian consent required by law.

Brand My Inbox helps configure supported inbound routing, verified destinations, DNS checks, monitoring, backups, 301 redirects, AI-assisted website generation, visual site editing, Cloudflare Pages publishing, and related features. Cloudflare Email Routing handles supported inbound paths. Outbound sending is separate and requires a compatible authenticated sending service or an expressly labelled manual compatibility path.

Brand My Inbox does not promise uninterrupted service, universal provider support, inbox placement, complete DNS discovery, unlimited capacity, or that a provider will preserve a feature, quota, or price.

You must provide accurate information, protect credentials, use multi-factor authentication where available, promptly remove unauthorized users, and notify Brand My Inbox of suspected compromise. You are responsible for actions taken through authorized accounts and integrations.

You retain ownership of your domains and content. You authorize Brand My Inbox and its providers to inspect and, only after the applicable approval, modify supported DNS, routing, Worker, KV, redirect, or page settings for domains you control.

DNS scans can miss custom records and selectors. You must review preflight findings, backups, risks, and rollback instructions. Brand My Inbox will not intentionally make unsupported destructive changes, but you remain responsible for registrar access, authoritative exports, third-party services, and final approval.

This Acceptable Use Policy applies to every person and organization that uses Brand My Inbox to configure, route, or send email. You are responsible for your users, recipients, content, sending practices, domains, and compliance with applicable law and the rules of every connected provider, which currently include Cloudflare for supported inbound routing and any authenticated sending provider configured for your domain. Provider rules apply in addition to this policy, and the stricter rule governs.

Ordinary correspondence only. Every plan is sold for ordinary personal, household, or office correspondence — the mail a person or a small team sends and receives in the normal course of their work or family life. Published allowances describe that pattern. They are not a budget to be consumed by automated dispatch, mailing campaigns, list mail, notification floods, load generation, or resale of routing or sending capacity to third parties. Where a plan states a daily or monthly message allowance, that allowance is the measured limit for the account as a whole across both received and sent mail unless the plan states otherwise, and the figure shown before purchase is the figure enforced in your workspace.

Authorized and verified sending only. You may send only from domains and email identities that you own or are expressly authorized to use. You must complete the required domain verification and authentication controls, which may include DKIM, SPF, DMARC, and a custom MAIL FROM domain. You may not spoof sender information, impersonate another person or organization, conceal the origin of a message, or attempt to bypass verification, account limits, suppression controls, or provider review.

Permission and recipient expectations. Purchased, rented, borrowed, scraped, harvested, appended, or third-party mailing lists are prohibited. Unsolicited bulk email, spam, and cold-email campaigns are prohibited. Transactional or operational messages may be sent only where the recipient has a relevant relationship with the sender and can reasonably expect the message. Marketing messages require valid consent where required by law, accurate sender identification, a clear explanation of why the recipient is receiving the message, and a working unsubscribe method that is honored promptly.

Prohibited content and conduct include phishing; malware; credential theft; deceptive or fraudulent claims; illegal goods or services; harassment; threats; hate or exploitative content; rights infringement; unauthorized surveillance; pyramid or get-rich-quick schemes; evasion of sanctions or legal restrictions; messages that materially mislead recipients; and any activity that could damage the reputation, security, availability, or deliverability of Brand My Inbox, Amazon SES, or another provider.

List hygiene and suppression. You must maintain accurate recipient records, remove invalid or inactive addresses, and avoid repeated delivery attempts to addresses that hard bounce. A hard-bounced address or a recipient who submits a spam complaint must be suppressed promptly and must not be mailed again unless the suppression was erroneous and renewed permission can be demonstrated. Unsubscribe requests must be processed without avoidable delay and within the period required by applicable law.

Monitoring and enforcement. Brand My Inbox may process provider delivery, bounce, rejection, and complaint events; measure the number of messages received and sent on an account; apply per-tenant limits; restrict sending while a new tenant establishes a healthy history; and investigate unusual volume or reputation signals. Stricter internal thresholds may be applied than those published by a provider.

How enforcement escalates. Ordinary overuse and deliberate abuse are treated differently. Where an account simply exceeds its allowance, Brand My Inbox will normally notify first, and may then slow delivery, pause the affected capability, or require an upgrade before the allowance resets — routing for existing addresses is preserved wherever it safely can be. Where activity is abusive rather than merely excessive — unsolicited bulk mail, phishing, fraud, impersonation, rights infringement, or anything that endangers a provider relationship — Brand My Inbox may suspend or terminate the account immediately and without prior notice, and may decline to serve the operator again. Attempting to stay under a limit by spreading the same activity across additional domains, addresses, accounts, or plans is itself a breach and is treated as abuse rather than overuse. Suspension does not destructively remove your DNS, and your domain remains registered in your own name throughout.

You must cooperate with abuse investigations and provide reasonable evidence of domain authority, recipient consent, list source, message purpose, and unsubscribe handling when requested. Brand My Inbox may preserve relevant records, notify an affected provider, or report conduct to authorities where reasonably necessary to protect users, comply with law, or enforce these Terms. No customer activity may be structured to evade these controls by rotating domains, accounts, recipients, or sending infrastructure.

The service depends on Base44, Cloudflare, domain registrars, Google services when connected, payment processors when enabled, and other providers. Their terms, privacy practices, availability, quotas, and technical decisions also apply. Brand My Inbox is not responsible for a third party’s independent acts, but will use reasonable operational safeguards and disclose material dependencies.

Paid plans may include recurring subscriptions and separately priced add-ons. Checkout must state the billing period, included allowances, overage or hard-cap policy, currency, taxes, renewal date, and provider-dependent limits before purchase. Usage charges will apply only to defined, measurable units shown to the customer.

Unless checkout states otherwise, subscriptions renew automatically until cancelled. You authorize the payment processor to charge the selected method. You are responsible for applicable taxes except taxes on Brand My Inbox’s income. Prices may change prospectively after required notice; an active term will not be retroactively repriced.

Upgrades, downgrades, proration, grace periods, and effective dates will be shown before confirmation. Failed payment may lead to a reversible limitation or suspension after notices and a disclosed grace period. Brand My Inbox will not intentionally delete or destructively alter customer DNS solely because a payment fails.

You may cancel renewal through the customer portal when billing launches. Export and offboarding availability will be disclosed. Refunds and statutory cancellation rights follow checkout disclosures and mandatory consumer law; nothing in these Terms removes non-waivable rights.

You grant Brand My Inbox the limited rights needed to host, process, transmit, back up, and secure customer configuration data to provide the service. You remain responsible for lawful collection and instructions relating to your users, aliases, destinations, and connected systems.

Brand My Inbox’s handling of personal information is described in the Privacy Policy. Organizations requiring processor terms should execute an appropriate data processing agreement before production use.

Brand My Inbox and its licensors retain rights in the service, software, branding, documentation, and aggregated non-identifying operational learnings. You retain rights in customer data, domains, and content. Feedback may be used without restriction or obligation if it does not contain confidential information.

Features labelled beta, preview, compatibility, illustrative, or unverified may change or be withdrawn and must not be relied on for critical production use. Brand My Inbox may improve or discontinue features while providing reasonable notice where a material paid capability is affected.

To the maximum extent permitted by law, the service is provided on an “as available” basis. Brand My Inbox disclaims implied warranties that can legally be disclaimed. No statement guarantees deliverability, complete DNS migration, specific savings, or continuous third-party service. Non-waivable statutory warranties remain unaffected.

To the maximum extent permitted by law, Brand My Inbox will not be liable for indirect, incidental, special, punitive, or consequential loss, lost profits, lost data, or losses caused by unauthorized domain control or independent third-party services. Any aggregate cap must be finalized by counsel and shown here before paid launch.

You will defend and indemnify Brand My Inbox against third-party claims arising from unlawful use, content, lack of domain authority, infringement, or breach of these Terms, except to the extent caused by Brand My Inbox’s own unlawful conduct. Mandatory liability that cannot be excluded remains unaffected.

Brand My Inbox sends service communications to the address on the account. These include activation and verification steps, destination confirmations, DNS and routing incidents, usage and allowance notices, security notices, billing and renewal notices, and material changes to these Terms or the Privacy Policy. They are part of operating the service and cannot be switched off while an account remains active, because they carry information you need in order to keep your domain and mail working.

Brand My Inbox may also invite you, by email or in the product, to publish an independent review of the service — for example on Trustpilot, G2, Capterra, or a comparable public review platform. Taking part is entirely voluntary. Declining, ignoring the invitation, or unsubscribing from review invitations has no effect on your account, your plan, your limits, your support, or the price you pay.

Review invitations are sent either by Brand My Inbox or by the review platform acting on our instructions. Where a platform sends them, we provide only the details needed to issue and deduplicate the invitation, typically your name, email address, and an account or transaction reference. The platform then handles the review under its own terms and privacy policy, and your review is a communication between you and that platform, not content you submit to us.

Brand My Inbox does not buy, fabricate, incentivize, or suppress reviews. We do not offer payment, credit, discounts, upgrades, extended allowances, prize entries, or any other benefit in exchange for a review, and we do not condition any benefit on the rating or sentiment of a review. We do not preview, screen, gate, or filter which customers are invited based on how favourably we expect them to write, and we do not ask a platform to remove a review because it is negative. We may exercise a platform's normal reporting process only where a review appears to breach that platform's own rules, for example where it is fraudulent, discloses another person's data, or is not from a genuine customer.

You can stop receiving review invitations at any time using the unsubscribe link in the invitation, through your notification preferences where available, or by contacting Brand My Inbox. Opting out of review invitations does not opt you out of the service communications described above.

Marketing and promotional email that is not a service communication is sent only where you have given the consent required by applicable law, always identifies the sender, and always includes a working unsubscribe mechanism that is honoured promptly. Consent to marketing is separate from your agreement to these Terms and can be withdrawn without affecting your account.

If you publish a public review, a testimonial, or feedback about Brand My Inbox, you retain your rights in it. Where a review platform's terms permit, Brand My Inbox may quote or link to a published review, attributed as published, without altering its meaning or selectively editing it to change the impression it gives.

The governing law, competent courts, consumer venue rights, notice address, and dispute process are launch blockers pending legal-entity review. A final clause must preserve mandatory rights in the customer’s jurisdiction.

Material changes will be dated and notified where required. Continued use after the effective date means acceptance only where legally valid. Contact and formal-notice details must be inserted before launch.